Last week I sat down with our Maintenance Supervisor, Lora, to ask some questions:
Michelle: Since it's October, what is the best thing to do to get your apartment ready for the winter months?
Lora: The best thing to do is change your furnace filter. Also cover your windows with curtains as blinds are not a very good insulator - heavy drapes are always a good idea.
M: What is the most frequent problem you get a service request for, and what is the best way to solve it on your own?
L: The garbage disposal is stopped up – the way you can fix this is proper and frequent usage.
M: What are you certified in as far as maintenance goes?
L: I have an EPA HVAC Universal Certification, I’m also a certified pool operator (CPO) and I have a lead abatement certificate which means I can remove lead paint from walls if necessary (which does not apply to our community). In addition, I’m a certified fork lift operator and I have a mold remediation certificate.
M: How large is our maintenance staff?
L: We have 3 staff – a supervisor, a service tech and a grounds keeper.
M: What modifications do you make to units after residents leave?
L: We have maintenance come in to repair anything that the resident did not, we also have a housekeeper come in and clean the apartments. After this we have painters come in, and then our carpet guys either steam clean, or replace the carpet.
M: Are we allowed to plant anything in the mulch area in front of our patios? I've seen a few people with different flowers out in front of their apartments?
L: Yes – please feel free to put plants in if you would like.
M: How long have you been working at the apartment community?
L: I've been at this community for three years.
M: Have you worked at other communities? And if so, where and what was your role there?
L: Yes, I worked in Ohio starting out as grounds maintenance and worked my way up to supervisor.
Who would you want us to have an interview with on the property? And what would you ask them?
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